HELP LIBRARY (FAQ)
How do I download my planner, stickers, and covers?
Please refer to the setup video linked here for step-by-step instructions on how to download and import your planners, stickers, & covers.
HOW DO I USE HYPERLINKS?
Please make sure you have Read Only mode turned on in GoodNotes 5 prior to tapping on hyperlinks. If your hyperlinks are not working, please kindly send a help request via the Contact Form on the website and I will be happy to assist you!
Some of my hyperlinks aren't working or stopped working.
This can happen due to momentary lag with your application and/or device, or a random glitch that occurred upon importing your file into your notetaking application.
This error can also happen as a result of linked pages being deleted from the planner and reinserted. Please do not delete any pages accidentally as this will cause hyperlinks to break and you will need to reload the entire planner.
* Please first re-download the file from the Digital Library PDF and reimport it into your app to see if the issue is still occurring.
Why are my files not downloading?
Please make sure you are using Safari to download all files. Google Chrome tends to cause glitches with downloading and importing. If your downloads are still not working, please kindly send a help request via the Contact Form on the website and I will be happy to assist you!
I'm getting an "Unable to Parse" error on Safari.
This error may be easily fixed by refreshing the page using the Refresh icon in the URL window. If this error is still occurring, please send a message via the Contact Form and I'll be happy to assist you!
I'm getting an "Unsupported File Type" error in Notability.
This error commonly occurs if you are trying to import a .ZIP file into Notability. Make sure you've unzipped the file by tapping on it in your Files app. You can then import the individual PDF files into Notability without issue.
Why are my stickers crooked in GoodNotes 5?
This is a known bug with the GoodNotes 5 Elements feature. Please use the Photos tool to tap and resize your sticker, and it should snap into a straight line.
HOW DO I INSTALL A FONT ONTO MY IPAD?
You'll need a third-party application from the App Store such as iFont (which I use). Please import the font file (.otf or .ttf) into iFont and follow the on-screen instructions in the app.
I found a hyperlink error.
Oops! Despite the tens of thousands of hyperlinks being checked to the best of my abilities, there may rarely be an error that can be easily fixed and updated. If you think you may have found an error, please send me a message via the Contact Form and I'll fix it right up!
How does digital planning work?
Digital planning is just like paper planning, except it is done on electronic devices such as laptops, phones, and tablets such as the iPad. It is a wonderful way to save paper, reduce desk clutter, and & keep everything in one accessible place, among other benefits. Digital planners are typically PDF files with built-in hyperlinks that allow you to jump from page to page with ease. These files are imported into notetaking and annotating applications that allow you to make use of the built-in interactivity.
WILL YOUR PLANNER SYNC WITH MY CALENDAR APP?
The content you write in your planner will not sync with any Calendar app.
WHAT DO I NEED TO GET STARTED?
In addition to a tablet device such as an iPad, you will need to know how to navigate and use notetaking/annotating applications such as GoodNotes 5, Notability, CollaNote, etc. Digital planning relies heavily on the functions and features these applications offer, so having an intermediate knowledge base of tools, shortcuts, gestures, and troubleshooting will be very handy and allow you to plan more comfortably.
What iPad do I need to use?
It is recommended that you use an iPad model whose software is still being maintained by Apple for the best experience with digital planning.
For a list of devices currently being supported on the latest software, please click here.
CAN I USE YOUR PLANNERS ON MY IPHONE/MAC?
The planners are best used with an iPad device due to its compatibility with Apple Pencil. However, you can still view and edit your planner on an iPhone or Mac if you use an app that supports cross-device syncing via iCloud, such as GoodNotes 5.
Can I use your planners on Microsoft OneNote?
These planners are not compatible with OneNote.
Can I use an Android device?
While my digital planners are optimized for the iPad, you can still find success with importing and using digital planners on Android notetaking applications such as Noteshelf and Xodo.
DO YOU ACCEPT REFUNDS OR EXCHANGES?
No. Digital downloads cannot be returned in the same manner as physical products.
I didn't receive my order confirmation or download.
This often happens if the e-mail address is misspelled at checkout. Please send a message via the Contact Form so I can double-check the issue for you and ensure that your files are delivered to you.
DO YOU TAKE CUSTOM ORDERS?
I am unfortunately not offering any customizations at the moment.
Help! I lost my digital download file.
No worries! I'm more than happy to resend it to you if you've lost it. Please send a message via the Contact Form with your name and order number and I'll be happy to assist you.
SHIPPING (paper inserts)
Where do you ship from?
Good Mondays Paper is based in British Columbia, Canada. All paper products are printed and assembled with love in our home studio and shipped out using our shipping partner ChitChats.
WHAT SHIPPING SERVICE DO YOU USE?
We use ChitChats to reduce shipping costs from Canada to the U.S., meaning you pay less, too! ChitChats partners with Canada Post, USPS, and Ascendia to ship your parcels. Your parcel is tracked and insured so you can monitor its journey using the tracking number provided once shipped.
Please note that once your package is handed off to the carrier, we are no longer in control of it during its adventure to you! Good Mondays Paper is not liable for any late, lost, damaged, or stolen mail.
PROCESSING & DELIVERY INFO
- CANADA - estimated 2-8 business days
- U.S. - estimated 3-9 business days
Please allow us 5 - 7 business days to process your order, or longer during the busy holiday season. Once processed, the parcel will be handed off to the postal carrier so it can begin its journey to you! Please note that delivery times do not include processing times and delays due to factors outside of our control (e.g. weather).